Troubleshooting
15 articles in this category
Domain Verification Failed - Common Solutions
Troubleshooting guide for when domain verification fails, including DNS propagation issues, Cloudflare settings, and common errors.
Events Not Appearing in Facebook Events Manager
Troubleshooting guide for when events aren't showing up in Facebook Events Manager, including common causes and solutions.
How to check if deduplication is working
Verify that your server-side and browser-side events are being properly deduplicated to avoid double counting.
Rate Limiting and 429 Errors
Understanding rate limiting from platforms, handling 429 Too Many Requests errors, and implementing backoff strategies.
Cloudflare Proxy Issues
Common issues when using Cloudflare with ServerTrack, including proxy mode conflicts and DNS-only configuration.
Event Duplication Issues
Troubleshooting guide for when events are being counted multiple times, including deduplication configuration and event ID issues.
Authentication Key Errors and Invalid Key Messages
Solutions for "Invalid Authentication Key" or "401 Unauthorized" errors, including key validation and regeneration procedures.
Missing User Data (Email, Phone) in Events
Guide to ensuring user data (email, phone, name) is properly sent with events for better matching and attribution.
Events Showing as "Blocked" Status
Understanding why events are marked as "blocked" in your logs and how to resolve validation or configuration issues.
SSL Certificate Issues with Custom Domain
Troubleshooting SSL certificate problems when setting up your custom tracking domain, including Let's Encrypt errors.
Missing Event Parameters in Platform Reports
Guide to troubleshooting when event parameters aren't appearing in Facebook, TikTok, or GA4 reports as expected.
Server Paused - What It Means and How to Resume
Understanding why your server gets paused, common causes (over limit, expired invoice, auth failures), and how to reactivate it.
Test Code Not Working
Troubleshooting guide for when the test code feature isn't functioning correctly for domain verification or testing.
High Event Failure Rate - Diagnostics
Diagnostic guide for when you're experiencing high failure rates in event delivery, including platform-specific issues.
How to Fix ob3_plugin-set Duplicate Facebook Pixel Events in WooCommerce
Stop duplicate AddToCart and Purchase events in Facebook Pixel caused by the ob3_plugin-set conflict. Learn how to disable automatic tracking for cleaner data.