Introduction
When your Server Deck status shows as "Paused," tracking is temporarily disabled. This guide explains why servers get paused, how to check the status, and how to resume service.
Important: While paused, events will be blocked and not sent to marketing platforms. Resolve the issue causing the pause to restore tracking.
What Does "Paused" Mean?
When your Server Deck is paused:
- Events are blocked and not processed
- Events show as "blocked" status in event logs
- No events are sent to Facebook, TikTok, or GA4
- Your tracking script continues to load, but events fail
- Usage counter stops incrementing
Common Reasons for Paused Status
1. Event Limit Exceeded
When it happens: When you've used more events than your plan allows (including the 1000-event grace period).
How to check:
- Go to your Server Deck dashboard
- Check the "Usage" section
- Compare "Used" vs "Limit"
- If used ≥ limit + 1000, the server is paused
How to resolve:
- Upgrade your plan to one with a higher event limit
- Wait for your billing cycle to reset (usage resets on renewal date)
- Or upgrade immediately to continue tracking
2. Unpaid Invoice
When it happens: When an invoice becomes overdue (typically 7 days after due date).
How to check:
- Go to Billing section in your dashboard
- Check for invoices with "Overdue" status
- Review the pause message in Server Deck settings
How to resolve:
- Pay the overdue invoice
- Server will automatically resume once payment is confirmed
- If payment was already made, allow 5-10 minutes for system update
3. Platform Authentication Failure
When it happens: When platform credentials (Access Token, API Secret) become invalid.
Common causes:
- Facebook Access Token expired or revoked
- TikTok Access Token invalid
- GA4 API Secret deleted or invalid
- Credentials changed in platform but not updated in ServerTrack
How to resolve:
- Check event logs for authentication error messages
- Regenerate credentials in the respective platform (Facebook Events Manager, TikTok Events Manager, GA4)
- Update credentials in ServerTrack dashboard
- Save configuration - server should automatically resume
4. Maximum Retries Reached
When it happens: When events consistently fail due to network issues or platform errors, and retry limit (10 attempts) is reached.
How to resolve:
- Check event logs for error patterns
- Resolve underlying issues (network problems, invalid payloads, etc.)
- Contact support if issue persists
- Server will resume automatically once events start succeeding
How to Resume Service
Resuming After Limit Exceeded
- Go to your Server Deck dashboard
- Click "Upgrade Plan" or go to Pricing
- Select a plan with higher event limit
- Complete the upgrade process
- Server will automatically resume with new limit
Resuming After Unpaid Invoice
- Go to Billing section
- Find the overdue invoice
- Click "Pay Invoice"
- Complete payment
- Wait 5-10 minutes for payment processing
- Server will automatically resume once payment is confirmed
Resuming After Authentication Failure
- Identify which platform has authentication issues
- Regenerate credentials in the platform
- Update credentials in ServerTrack dashboard
- Save configuration
- Server will automatically resume once valid credentials are saved
Summary
Servers are paused automatically to protect data integrity when event limits are exceeded, invoices are overdue, platform authentication fails, or maximum retries are reached. Resolve the underlying issue, and the server will automatically resume.
For more information, see our guides on Understanding Event Limits and Invoice Overdue and Service Suspension.