Introduction
The Event Logs Dashboard is your central hub for monitoring and analyzing all tracking events in real-time. This guide covers how to use the event logs to troubleshoot issues, verify event delivery, and analyze tracking performance.
Accessing Event Logs
- Log in to your ServerTrack dashboard
- Select your Server Deck
- Navigate to "Event Logs" or "Logs" section
- You'll see a table listing all events
Log Table Overview
The event log table displays:
- Event Name: The type of event (Purchase, AddToCart, ViewContent, etc.)
- Event ID: Unique identifier for the event
- Status: Current status (success, failed, pending, blocked, queued)
- Platforms: Delivery status for Facebook, TikTok, GA4
- Response Message: Summary of event processing result
- Source URL: The webpage URL where the event was triggered
- Created At: Timestamp when event was received
Filtering Events
The event logs support multiple filtering options:
- Filter by status (All, Success, Failed, Pending, Blocked, Queued)
- Filter by event name (Purchase, AddToCart, etc.)
- Filter by date range
- Search by Event ID, transaction_id, or other parameters
Viewing Event Details
Click on any event row to view detailed information including event payload, platform delivery status, and debug information.
Understanding Event Statuses
Success
Event was successfully processed and delivered to all configured platforms.
Failed
Event failed to deliver to one or more platforms. Check error messages and platform credentials.
Pending
Event is queued and waiting to be processed. Usually processes within 10-30 seconds.
Blocked
Event was blocked due to server paused, limit exceeded, validation errors, or invalid authentication key.
Exporting Event Logs
You can export event logs as CSV for analysis. Apply filters if needed, then click "Export" or "Download CSV".
Best Practices
- Monitor logs daily to catch issues early
- Filter by Failed to review failed events regularly
- Export logs for deeper analysis
- Compare platform delivery statuses
Summary
The Event Logs Dashboard is essential for monitoring event delivery, troubleshooting failed events, analyzing tracking performance, and verifying events are being sent correctly.
For more information, see our Understanding Event Statuses guide.