Introduction
If an invoice becomes overdue, your service may be suspended. This guide explains what happens when invoices are overdue and how to restore service.
Important: Pay overdue invoices promptly to avoid service suspension. Service suspension may result in event tracking being paused.
Overdue Invoice Process
When an invoice becomes overdue:
- Invoice Status Changes: Invoice status changes to "Overdue"
- Grace Period: There may be a grace period before service suspension
- Service Suspension: If payment isn't received, service may be suspended
- Downgrade: Service may be downgraded to free plan
Service Suspension
If service is suspended:
- Event tracking may be paused
- Server Deck status changes to "Paused"
- Events will be blocked until service is restored
- Service downgrades to free plan (if applicable)
Restoring Service
To restore service:
- Pay the overdue invoice
- Invoice status updates to "Paid"
- Service is automatically restored
- Server Deck status returns to "Active"
- Event tracking resumes
Preventing Suspension
To avoid service suspension:
- Pay invoices before the due date
- Set up payment reminders
- Keep payment methods up to date
- Monitor billing dashboard regularly
Summary
Overdue invoices can lead to service suspension. Pay invoices promptly to avoid interruption. Service is automatically restored upon payment.