Introduction
The Event Logs dashboard allows you to monitor, filter, and analyze all tracking events in real-time. This comprehensive guide explains how to use the Event Logs feature to track event delivery, troubleshoot issues, and monitor tracking performance.
Accessing Event Logs
To access Event Logs:
- Log in to your ServerTrack account
- Select your Server Deck
- Go to Server Overview
- Navigate to Event Logs or Analytics section
- The Event Logs table displays all events
Event Logs Table Overview
The Event Logs table shows:
- Event ID: Unique identifier for each event
- Event Name: Type of event (Purchase, ViewContent, AddToCart, etc.)
- Status: Current status (success, failed, pending, blocked, queued)
- Platform Status: Delivery status for each platform (Facebook, TikTok, GA4)
- Timestamp: When the event was received
- Source URL: Website URL where event was triggered
Filtering Events
You can filter events by:
- Status: Filter by success, failed, pending, blocked, queued
- Event Name: Filter by specific event types
- Date Range: Filter by time period
- Search: Search by event ID, event name, or source URL
Viewing Event Details
To view detailed information about an event:
- Click on an event in the table
- Event details show:
- Complete event payload
- User data (hashed for privacy)
- Event parameters
- Response messages from platforms
- Platform delivery status
Understanding Event Statuses
Events can have different statuses:
- Success: Event successfully delivered to all platforms
- Failed: Event failed to deliver to platforms (will retry)
- Pending: Event is waiting to be processed
- Blocked: Event was blocked (validation error, limit exceeded, etc.)
- Queued: Event is in queue for processing
Exporting Events
You can export event logs:
- CSV Export: Export filtered events as CSV file
- Data Analysis: Use exported data for analysis in Excel or other tools
- Backup: Keep records of event logs
Monitoring Tracking Performance
Use Event Logs to monitor:
- Success Rates: Percentage of successful events
- Failure Patterns: Identify common failure causes
- Platform Performance: See which platforms are working well
- Event Volume: Track number of events over time
Troubleshooting with Event Logs
Event Logs help troubleshoot:
- Failed Events: Check why events are failing
- Blocked Events: Understand why events are blocked
- Platform Issues: Identify platform-specific problems
- Configuration Problems: Spot configuration issues
Best Practices
- Regular Monitoring: Check Event Logs regularly
- Filter for Issues: Filter by "failed" or "blocked" to find problems
- Review Details: Click on events to see detailed information
- Export for Analysis: Export logs for deeper analysis
Summary
The Event Logs dashboard provides:
- Real-time monitoring of all tracking events
- Filtering and search capabilities
- Detailed event information
- Export functionality
- Troubleshooting tools
Use Event Logs to monitor tracking performance, troubleshoot issues, and ensure events are being delivered correctly.